Privacy policy
The Hybrid Reset is run by Jade Mead ([business name], ABN [to add]), Perth, Western Australia ("we", "us"). This policy explains what personal information we collect, why, and what we do with it. We handle personal information in line with the Australian Privacy Principles.
What we collect
- Your name, email address and, if you choose to give it, your mobile number
- Your Instagram handle, if you message us on Instagram
- Your answers to short questions we ask (for example, what's knocked you off track before)
- Payment details when you buy. These are handled by our payment provider (Stripe). We don't store your card number
- What you share inside the program: check-ins, test results and posts in our Skool community
- Website and advertising data, such as pages visited and the ad you came from, collected through cookies and the Meta pixel
Health information
Some of what you tell us, such as an injury, pregnancy or being recently postpartum, is health information. We only collect it to check the program is suitable for you and to give you safe options. We don't share it with anyone outside our coaching team, and we never use it in marketing.
Why we use it
- To deliver the program and give you access to our Skool community
- To send you emails and, if you agreed, text messages about The Hybrid Reset
- To answer your questions and support you
- To improve the program and our marketing, including measuring our ads
Marketing messages
We only send marketing emails and texts to people who opted in. Every email has an unsubscribe link, and you can reply STOP to any text. We'll stop within 5 working days.
Testimonials and results
We only share your words, results, photos or videos in our marketing if you give us written permission, and we use your first name only unless you say otherwise. Progress photos and measurements you record for yourself stay private.
Who we share it with
We use trusted services to run the program: GoHighLevel (email, text and our customer records), Stripe (payments), Skool (the member community), Instagram and ManyChat (direct messages) and Meta (advertising). Some of these store data overseas, including in the United States. We don't sell your personal information.
Access, correction and complaints
You can ask to see or correct the information we hold about you, or ask us to delete it, by emailing hello@thehybridreset.com.au. If you're unhappy with how we've handled your information, email us first. If we can't resolve it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
hello@thehybridreset.com.au